Refund Policy

1. Scope & Application

This Refund Policy applies to professional creative, strategic, and management services provided directly by Vereor ("Vereor"), including custom brand strategy engagements, visual identity design packages, social media management retainers, content production services, and executive consultation sessions.

2. Cancellation Before Work Begins

If a client has paid an initial project deposit or retainer invoice and requests cancellation in writing prior to the commencement of any project work, discovery sessions, brand audits, or research, the client may be eligible for a refund of amounts paid, less any non-refundable payment processing fees incurred, subject to the signed engagement agreement and applicable Indian law.

3. Non-Refundability Once Project Work Commences

Due to the bespoke, creative, and labor-intensive nature of strategic consulting, identity systems, and production design, all payments, milestone fees, and retainer payments become non-refundable once project work has commenced.

Commencement of work includes, without limitation: holding stakeholder discovery interviews, conducting market or competitor research, developing strategy decks, writing brand messaging frameworks, drafting visual moodboards, designing logo concepts, producing digital content, or reserving dedicated studio production time.

This policy reflects our studio's direct commitment of creative labor, intellectual resources, and time. Nothing in this clause is intended to limit or waive mandatory statutory rights or remedies provided by applicable consumer protection laws.

4. Retainer Engagements & Scheduled Monthly Services

For ongoing monthly service retainers (such as ongoing social media management, content production rhythms, and digital brand management):

• Monthly retainer fees cover dedicated capacity and deliverables scheduled for that billing cycle.
• Clients wishing to cancel or pause a monthly retainer must provide written notice in accordance with the notice period specified in their written client service agreement (typically 15 to 30 calendar days).
• Fees paid for the current active billing cycle during which services have been rendered or scheduled are non-refundable. Unused days within an active cycle do not carry over or qualify for prorated refunds.

5. How to Submit a Refund or Billing Inquiry

To request a review or submit a formal inquiry regarding a billing transaction, please email our finance and operations desk:

Email: contact.vereor@gmail.com

Please include the following information in your request:

• Client or brand name.
• Invoice number or formal project reference.
• Payment date and transaction confirmation reference.
• A clear, concise explanation of the reason for the request.

Security Notice: Never send full credit or debit card numbers, bank passwords, or sensitive authentication codes in email communications.

6. Review and Processing Timelines

Upon receiving your request, our team will review the project timeline, scope delivered, and corresponding engagement terms. If a refund is approved by Vereor in writing, it will typically be processed within 5 to 7 business days back to the original method of payment.

Please note that the exact time for funds to appear in your account depends on the processing schedules of your bank, credit card issuer, or payment gateway provider.